Arlo
Reviews and Complaints
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Verified Reviewer |
Morristown, Tennessee
Battery
My Arlo essential wireless security camera says the battery life is supposed to be 2 years and its definitely wrong. I need the 19v battery with the plug and its only something I can get from Arlo but it doesnt show it on the website. Please contact me asap 615-957-**** and not by email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Camera not recognizing a full charged battery
Awful customer support,tried 3 times no response
The camera is not recognizing a fully-charged battery. Please respond.
This is very frustrating for the customer. Done.
Ooltewah, Tennessee
I need help
Camera not recording activity.
I understand that I need to sign up for the door bell recording, but the other cameras are not.
There is no recording before 1/8/3025.
When I tried to sing in, would not accept my username or password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moultrie, Georgia
To get my problem solved before I lose my subscription.
Arlo is a very inconsiderate company.i would never advise anyone to get Arlo cameras or subscribe to any Arlo subscription. My problem has not been solved and it looks like it may never be solved.
Be kind and thoughtful and call me. I tried calling to get my problem solved but no one could help me with my problem. Because they are not caring enough to help me.
User's recommendation: Absolutely not.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New camera product
I had a question regarding installation. It was resolved. I will definitely reach out to Arlo again through pissed consumer.
User's recommendation: The phone number listed is active. Please use it to reach out o Arlo. Pissed consumer really works. I highly recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jena, Louisiana
Call Espanol
I'm so very bad; I never respond. I bought you a video camera and no one is helping.
The camera is expensive. Español call 817718****.
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No one can help until after Christmas because of the weekend and now having to wait several business days, which means I’m going about five days without my Arlo at a time when people steal things. Ho
I've already gone through so much to even get to this point. I'm so frustrated talking to a *** robot. How about you guys call me?
Preferred solution: I’ve already told you
User's recommendation: do you have got to have the lowest customer service in the world especially for something that people use for emergencies
Minneapolis, Minnesota
NO LIVE HELP
WHEN A PERSON HAS SPENT MONEY ON A PRODUCT, AND THEY NEED TECHNICAL HELP, IT WOULD BE NICE TO GET IT,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Murfreesboro, Tennessee
Resolved: Billing issue
Company fixed the issue and I have been provided with full refund.
YOU OWE ME MONEY!!! I WANT MY REFUND COMPLETED OR IM CONTACTING THE BETTER BUSINESS BUREAU!!! IMMEDIATELY!!!
User's recommendation: Customer service is horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Honeoye, New York
Freeze my bank account
No answer no one to talk to arlo is *** *** company *** them jdjfhdhdhdhhdhdhdhdhdhdhdjshdhdhdhehdhrhrhdjfjfjdjdjdjehdhehr
User's recommendation: Get a different camera
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gainesville, Florida
I have a battery situation that doesn’t seem to matter if I switch back-and-forth
Im having a battery situation that doesnt seem to matter which better *** switch nothing has changed. Should I try and forget all of these and re-up them?
User's recommendation: I didn’t have a problem until now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norman Park, Georgia
Payment error
Get my cameras subscription worked out. I am paying 2589 a month for my subscription when I am supposed to pay 12.99.very dissatisfied customer.
Preferred solution: A solved on my problem
User's recommendation: No no no
Anaheim, California
Subscribtion plans
I wanted to find out why my trial plan was not offered. I had to go with a plan about five dollars more because there was no one there to talk to to tell me that the previous plan was not offered or had gone up in price so I had to pick the lowest plan I could And go with that hopefully it all works out in the end
User's recommendation: It may be hard if not impossible to speak with a real human being if not, good luck with a computer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norman Park, Georgia
I would like a phone call from your manager. To get my problem solved but no one has responded to my suggestion.
Call the subscriber when they ask you to. Poor problem solved.
All I ask is that someone who speaks English would call me.
User's recommendation: Absolutely not. No Way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can not access live customer service when I need to.
I was reinstating my plan and it gave me an error five times, but took money off my card five times. Now, I'm not able to speak with a live agent.
Preferred solution: Full refund
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