Arlo Reviews and Complaints
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Customers don't like
- Customer service
- Product performace
- Customer support
Customers like
- Ease of installation
- Cameras
- Wireless
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Arlo - Password
Want to change get email but doesn’t do it help
Product
Arlo - CAMERAS DO NOT WORK
MY ARLO SYSTEM DOES NOT WORK SINCE AN UPDATE WAS MADE YESTERDAY NOW IT GIVES A MESSAGE THAT IS OFFLINE TO CHECK THE BASE BUT THERE IS NOTHING WRONG WITH THE BASE OR THE INTERNET AND WHY YOU DONT PROVIDE AN EMAIL TO COMUNICATE THRU SUPPORT
Arlo - Cannot coneect with CUSTOMER SERVICE
CASE NUMBER 40682549 I have called 4 numbers, all saying Customer Service in Google search and they all connect to in technical support. I am being charged for 225 minutes for an Arlo camera I returned last month. Customer Account Number 41113007 CLAUDIA KITCHEN
This company has a great product with the worst customer support I have ever seen. If you purchase a 6 camera pack at one time of the ARLO PRO2 you can use all of them on the basic free plan. I purchased a 3 pack then bought 3 more cameras. If you purchase it in this...
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Product
I liked
- Equipment
I didn't like
- Customer care or lack of
Well after reading these reviews I am in the same boat. After spending countless hours troubleshooting and buying new batteries, that oh by the way cost a fortune I am done. Never usually write reviews, but feel that I needed for this one. What a unreal experience I...
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Arlo - Batteries are awful
Bought 5. Can only use 2. Can’t afford to replace batteries every 60 days. I only turn mine on 2 or 3 times a month for 30 minutes at a time.
Arlo - Cameras
For all of you out there thinking about buying a Arlo security camera system. PLEASE DON'T. Cameras fail even after being replaced and customer service is terrible. They were to call me back and I'm still waiting. This is a company that doesn't care about their customer's.
You guys have stolen sooo much money from consumers! I have had Arlo pro camera for 2 years now and it has NEVER WORKED! I have posted here before with my issue. Over $200 down the drain. Battery died in less than 6 months . An new battery will cost $40 every 6 months...
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Anonymous
Valid complaint but please stop screaming at me with the all capital letter format ; it is antagonizing to this reader and doesn't make me feel as sympathetic as I might other...
Product
on may 26,2018 i purchased a service to repair and updated and other devices my arlo cameras had been saying offline starting on dec 25th 2018 i made a call to tech support to have the problem fixed i have a contract for 2 years starting om may 26,2018 - may 26,2020 i...
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Arlo - Don’t buy
I purchased 2 Arlo camera July 16 2018. In December 1 camera stopped working. Meaning I had the camera for 5 months which makes me really nervous since I paid over $400. The kicker is they make you pay to ship the camera back. I was planning on buying a few more Alro cameras but after this I will be looking for a camera with longer longevity
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I just need new password then I was in Mexico. I changed my password of course I did not write down, and so been months since I been able to view cameras. I have try everythin...
A couple of mean dogs, restricted access, and a well stocked armory beats cameras any day. Cameras will only record your being violated and do nothing to prevent troubles. Sei...