Most helpful review

Support used ‘F’ words

1.3
Arlo - Support used ‘F’ words
Arlo - Support used ‘F’ words
Arlo - Support used ‘F’ words
Arlo - Support used ‘F’ words
Arlo - Support used ‘F’ words
Arlo - Support used ‘F’ words
Today, I have enclosed support tickets for you to review. The Support Agents when asked for help started using curse words, which shocked me. I had Googled and find out background of Arlo, this is a Chinese 100% owned company. It seems Support is based in India. There is no number to call as Arlo is asking clients to move on raising tickets but no contact otherwise. I was lucky to find this number and if you call 866 968 **** be cautious. I have no idea if they will ever call. I have spent $5000 of Arlo Ultra 2. I hope with no support it may be a loss. First 3 months is free trial and then you pay $100s of dollars. L If trial is like this, image. I am a acting army personal and Arlo has no respect for US defense personal

User's recommendation: Be cautious in buy Arlo? Supoort is zero.

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#3378341 Review #3378341 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

Why is not one of my cameras recording? It only records live view.

One of my cameras only records live view. It does not record past recording. I pay for 5 cameras to record. I need help to see what the problem is. I have a subscription with your company and you charge me every month for 5 cameras but one does not show previous recordings. Please have customer support help me with this issue.
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#3714594 Review #3714594 is a subjective opinion of poster.
Location
Placitas, New Mexico
Preferred solution
Need technical support
New Reviewer

Cameras not working

Free time ran out and cameras went off and Sam tried but could not get cameras back up again. I have paid for full charges and i need my cameras working.
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#3714357 Review #3714357 is a subjective opinion of poster.
Location
Mineral Wells, Texas
Pros
  • Camera good
Preferred solution
Deliver product or service ordered

My service didn't work

1.0
Not working so canceling no one to help me with my service my recording not working on cameras no one to call to help tried and tried to email look for a number so I just canceled the service I would like to keep it but I can't pay for something that doesn't work that's all I have to say
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#3714230 Review #3714230 is a subjective opinion of poster.
Location
Kalamazoo, Michigan

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Verified Reviewer New Reviewer

Can't get my base station to connect

Arlo has no real customer service support by federal guidelines So I will contact the bbb and the feds...

User's recommendation: Call better Business bureau.

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#3714167 Review #3714167 is a subjective opinion of poster.
Cons
  • Very dissatisfied with customer service
Loss
$350
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Arlo pro 4 one of 3 cameras not working

Arlo pro 4 one of 3 cameras not working
My newly bought ARLO PRO 4 cameras not charging or not turning on. THOSE never were used since bought because not gotten help to set up
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#3714147 Review #3714147 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$419
Preferred solution
Full refund

Upgrade

2.4
I want to know if I can upgrade my arlo subscription so I can keep the video recording for months and not just one week. only after I filed a complaint did anyone call me. So happens this camera does not store anything and it will not save videos over 7 days old. If you pay it will save in cloud for 30 days. Downloading does not work very well as you cannot get a date and time stamp with the videos!

User's recommendation: go with better cameras not sure Arlos has any.

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#3713651 Review #3713651 is a subjective opinion of poster.
Location
Palm Harbor, Florida

Ongoing problems

My camera always shows online but its not picking up motion This has been an ongoing problem for very long time I cant tell you how many times I have called the problem has not get fixed I would really appreciate if you switch me out to a different model I am very unhappy please do something this is not fair to me

User's recommendation: Don’t waste your money after problems not getting fixed.

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#3712936 Review #3712936 is a subjective opinion of poster.
Location
Dayton, Ohio
New Reviewer

Can not get in account

I need to speak to a rep about my contract because it's up July 13th I've been doing this for 2 days and I'm getting fed up with it
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#3712760 Review #3712760 is a subjective opinion of poster.
Location
Providence, Rhode Island
Preferred solution
Halo is not letting me get in to my account and I also don't know the password
New Reviewer

I lost my information on the camera

1.0
We need to be able to talk with humans,not recorded messages! !!! Then, you make me write more than I want to!!!
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#3705028 Review #3705028 is a subjective opinion of poster.
Location
Indianapolis, Indiana
New Reviewer

I want to talk to a live person

1.0
Tried calling the customer service hotline for assistance with my app, just got a recording and was hung up on. No option to speak to any live person.
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#3704829 Review #3704829 is a subjective opinion of poster.
Pros
  • No support
Preferred solution
Let the company propose a solution
New Reviewer

Technical support

1.2
You have absolutely no customer service to speak to chat does not work all the time on high-tech products I will be canceling your service I've been with you for a long time I have now canceled the service unless I get a call back within 24 hours otherwise I am done with Arlo chat does not work when you have a problem I pay monthly for it I bought your product I expect occasionally to speak to somebody which is maybe once a year and that can't even happen so goodbye Arlo
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#3704469 Review #3704469 is a subjective opinion of poster.
Pros
  • No customer service just chat
Cons
  • No customer service just chat terrible
Preferred solution
Need a customer service to speak to to figure out the problem with the cameras no chat does not work

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

No customer support AT ALL

1.8
I have tried to find a working number to talk to a human and they do not have one. NO support AT ALL.

User's recommendation: do not buy Arlo.

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#3704444 Review #3704444 is a subjective opinion of poster.
Location
Palm Harbor, Florida
Pros
  • Easy to use
Cons
  • No customer service
  • Not reliable
Preferred solution
someone to contact me
New Reviewer

Can’t ever receive technical assistance!!’

1.0
I have been trying all morning to receive technical assistance. My doorbell recording is not working!!!

User's recommendation: Have a person available please!!!

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#3704122 Review #3704122 is a subjective opinion of poster.
Location
Manassas, Virginia
Pros
  • Cant get a hold of anybody
Preferred solution
Let the company propose a solution
New Reviewer

Customer service is nonexistent

1.0
Customer service is non existent xx all use to NBCs to use so NSA Eric He and ro has an HS so BBS suck ha so
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#3702556 Review #3702556 is a subjective opinion of poster.
Location
Seaside Park, New Jersey
New Reviewer

Trade in question

1.0
Want to simply know if can trade in what proved to be worthless Wi-Fi camera for a cellular camera? Wi-Fi system was too easily hacked and controlled!

User's recommendation: Answe!

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#3702477 Review #3702477 is a subjective opinion of poster.
Location
Conyers, Georgia
Pros
  • Ease of installation of subsequent use
Cons
  • Wi-fi easily hacked
Preferred solution
Price reduction

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