Jamani Xiq
map-marker Saint Petersburg, Florida

Worst customer service ever

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Ive had a Arlo account for over 10 years. I got a message to update my credit card information which I did for some reason they cut off my account now Im trying to get a hold of them to find out why Ive called their five different times now.

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Resolved
Izaac Aze

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Athens, Georgia

Resolved: I am having trouble login on the Arlo app. The app says it’s gonna send me an email but it never does. Send me an email.

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I am having trouble login on the Arlo app. The app says it’s gonna send me an email but...
Contains 1 confidential file for company representatives
Updated by user Nov 06, 2024

Company fixed the issue and I have been provided with apology. The code was going to my spasm.

Updated by user Oct 23, 2024

To slow

Original review Oct 22, 2024

I cant login because I cant get an email confirming my email address. your customer service is terrible.

You have no way of contacting you by phone. I wish I had about this product if I cant get in touch with somebody at customer service or Support.

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Resolved
Brinton Ygd
map-marker Rancho Mirage, California

Resolved: Devices stopped working

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Arlo - Devices stopped working
Arlo - Devices stopped working - Image 2

I have the basic original Arlo they all work fine then I purchased the upgraded one with the speaker that you could talk to someone in the room and listen to someone in the room. All of those are not working.

I even purchased a new one last week from Amazon and it will not connect to the system.

I try to get a hold of you, but no one seems to like taking answers when they are complaints. Id like to speak to a human being and my number is 760-832-****.

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User's recommendation: At this point, I could care less. I want my items

Yolanda B Cvv

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Verified Reviewer

I have 4 cameras and I don’t want pay separate fees for my cameras

Arlo - I have 4 cameras and I don’t want pay separate fees for my cameras

How do I pay for one price plan for my 4 cameras? Can you tell me how to get one plan for four cameras? I want the premium plan.

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Preferred solution: I want to get my cameras set up on one plan.

User's recommendation: I don’t know

Jayah Ljs

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Verified Reviewer
| map-marker Bowling Green, Kentucky

I need to speak to someone I was overcharge

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Arlo - I need to speak to someone I was overcharge

I was overcharged and never have been overcharged before it's *** *** I want my money back is ***

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Scott C Ecy

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Verified Reviewer

Arlo doesn't service their customers unless they have a paid plan

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Arlo doesn't service their customers unless they have a paid plan

Already wrote a complaint about Arlo. Their cameras suck and can't hold a charge.

The second set they sent me are just as bad and I would like a full money refund from the company that can't service their customer unless we have a paid membership.

That in itself is unacceptable! This company closed my case and can not be reached by normal means.

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Pros:
  • There are no pros
Cons:
  • Close out your case to soon cant communicate after
  • Changed up plan after purchase in their favor
  • Cant contact customer service without a paid plan

Preferred solution: Full refund

User's recommendation: Do not by any means use this company!

Emya Mqa
map-marker Lindenhurst, New York

Emergency something happen serious happened!

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Arlo - Emergency something happen serious happened!

I have 3 cameras at home somehow I only have access to two of them, one of them only allows me to view recording and the other one is not allowing me to view any recording. I tried contacted them, their old numbers are directing me to products and I can't get a Customer to speak with.

No one picking me the call, and it's asking to subscribe which would be fine, but I still need to talk to someone regarding my issues. This is very frustrated! I logged out and now system won't let me log back in!!!

No one to help!! This service sucks!!

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User's recommendation: Don't call them cause no one will help

Resolved
chas a

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Verified Reviewer

Resolved: Need part/help

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Updated by user Jan 11, 2025

Company fixed the issue and I have been provided with product replacement. got a super good rep who called and was very helpful--glad this is over!.

Original review Jan 07, 2025

I have had no luck with online support–I've been trying since 12/15–quite simply, I need 3 wall plates for an ARLO 4 PRO. I bought it for my son a few years ago and they are missing.

Can anyone help?

I don't need the mounts, just the wall plates with the green arrow on them. Thanks in advance.

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Pros:
  • Cameras are good
Cons:
  • Worst customer service in the history of human commerce

Preferred solution: a part

User's recommendation: buy any other security system but this

Frank K Tiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to reach customer service by phone

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Every time I try to log in to Arlo, it says I need to reset my password. I reset my password and five minutes later it says it's no good.

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Loss:
$600
Cons:
  • Tune numerous to list i need to get rid of ai

Preferred solution: Full refund

Resolved
CATHI P Vop

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Verified Reviewer

Resolved: Two Charges on CC

Updated by user Feb 09, 2025

Company fixed the issue and I have been provided with apology.

Updated by user Jan 31, 2025

They solved my issue quickly and I'm happy with that. They really need to have a support team that is available to take calls.

I'm not an Arlo customer, so I had no app or customer account number for them to help me. I had charges on my work credit card and I needed them to investigate those charges, but there's no working number and no way of getting through to a real person.

Original review Jan 31, 2025

I am the office manager of a private school and I noticed two charges on my school credit card. We don't have an Arlo account.

I've tried all the phone numbers and I can't connect with any person in your company. Please reply and let me know what these charges are, otherwise I'll report them to the credit card company fraud department.

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Preferred solution: An explanation.

User's recommendation: Don't do business with a company that won't share valid contact info

Ninfa C

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Verified Reviewer

Charge on my bill

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Increase why, I need for someone to let me know why this charge was so high.. you are forced me to quit my membership can someone call me l need this resolved right away. No need to charge me so much l need this resolved right now my number is 206 383 **** or email me at Ninfa.canales@***.com very important!!!

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Preferred solution: Answers on why l was charged so much!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Rowland Heights, California

Need promised by Arlo replacement for the DOA unit

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Contains 1 confidential file for company representatives

Defective Arlo unit purchased NEW. Tried for hundreds of hours to get it to work, along with Chat service help and they couldn't get it to work.

Was promised a replacement, but only when i get the receipt from my boyfriend who bought it. Then, there's NO WAY to email it, as Arlo's email's don't allow me to send it. Go back on Chat Help, asking for link to send receipt and given the run around. Call back the voicemails from Arlo, just to hear there's no way to contact anyone at the number.

The Arlo agent told me to call back, yet the number doesn't allow call back. This unit NEVER worked. My time was wasted.

Left with a useless unit while Arlo keeps my boyfriends money. This has been a nightmare and for such a small amount of money!

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User's recommendation: Don't screw your customers over. Don't sell DOA units. Don't keep customer's money for a useless product. Keep your promise to send a replacement. Don't give the customer a run around, just wasting their time. It's all infuriating!

Sandra W Gmc

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Verified Reviewer

Billing

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My bill has been increased with no prior notification. I can't get through to speak with an agent. Terrible customer service.

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Preferred solution: Price reduction

Lita Gdk

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Verified Reviewer
| map-marker Muncie, Indiana

Hard to understand

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When I called, I got a representative who barely spoke English. It was so poor that I could not understand 80% of what they were saying I was transferred to another person who was told could help me and I had even more difficult time understanding him and he still does not resolve my issue, all I wanted to do was use a different credit card that was on my Apple account. They made it more difficult than it needed to be if it wasnt for the fact that I had already purchased the cameras I wouldve returned them and went with a different company.

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Terrijean H

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Verified Reviewer

Cameras not showing any feed

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No one answered the phone. I need help and I have paid for my subscription and all my cameras. It should not be this difficult to talk to a live person to assist me.

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Preferred solution: Help

Zina S Sur

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Verified Reviewer

THE COMPANY HAS NO CUSTOMER SERVICE TELEPHONE NUMBER ? AS A CUSTOMER I NEED TO TALK TO SOMEONE NOT CHAT. I WOULD WOULD NEVER BROUGHT THIS SECURITY DEVICE HAD I KNOWN THIS . I CANNOT HOOK UP MY DEVI

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I CANNOT HOOK UP MY DEVICE. NO HELP WITH THIS COMPANY ?

IF A TELEPHONE NUMBER WOULD BE PROVIDED TOO ME SO CAN GET MY DEVICE WORKING? I CANNOT CHAT BACK AND FORTH?

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Loss:
$100

Preferred solution: NEED HELP PLEASE CALL 86223727043 OR 9732042097 PLEASE HELP ME THANK YOU

User's recommendation: I DONT BUY THIS PRODUCT NO HUMAN CONTACT

About

Related Companies

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Summary

Arlo is a creation of Netgear Inc, American company specializing in varied B2B and B2C networking products. Arlo Wi Fi equipment covers a large selection of home security solutions. Having 1 to 5 HD cameras, Arlo wireless systems offer both indoor and outdoor security options. Baby monitoring HD systems with night vision allow parents monitoring their babies sleep using the phone app. Pet watching offerings propose wireless and weather proof inside and outside monitoring solutions making them suitable for observing companion animals at home or packs on pastures. Arlo Business Security product line features solutions for employers to keep an eye of staff’s performance during the working day or secure afterhours peace with sound and motion alerts.

Arlo reviews and complaints

Arlo is ranked 98 out of 428 in Security and Protection Services category

Area Served

USA, Worldwide, UK

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