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Dorothy W Zxr

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Arlo security system/ now follow up, u don't recognize my only Email address here

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Arlo security system/ now follow up, u don't recognize my only Email address here
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I wrote about Arlo security system being a waste of money as I & others can't get it hooked up & Arlo ignore its customers! I spent $500. On a system that DOESN'T WORK! MY SON THE SAME AT HIS HOUSE N OTHERS SAME COMPLAINING ON FB! Still nothing.
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Loss:
$400
Cons:
  • No set up help no reply by arlo to help customers

Preferred solution: Full refund

User's recommendation: DON'T BUY ARLO SECURITY SYSTEMS

1 comment
Guest

I agree do not buy Arlo, They have the worst customer support of any technical company. Even though I have an IT degree I was only able to keep my Model # AVD-2000 doorbell camera operating only for a short period of time then lost service and couldn't reconnect this doorbell camera back.

Wash Qyq

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Verified Reviewer
| map-marker Bismarck, North Dakota

You suck

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You can duck all the way off. $5 to talk. *** *** Fuckggdgsrtdgyvggdhcfgfggfgvgfcffcgcvgccyou !
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User's recommendation: Stand outside and keep tabs before you EVER purchase this punk *** ***

Lisa D Fvb

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Verified Reviewer

Question about product im interested in

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Arlo - Question about product im interested in
Hello, i have been searching for high back accent chairs for about 5 months, i finally found and fell in love with the Flaxville 2 piece upholstered tufted velvet high wingback chairs...the only thing is that the legs are gold. Is there an option to have silver legs.
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Preferred solution: Chairs

User's recommendation: Request you have option of gold or silver legs to match your decor

deahedren b Fsd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My camera can you call me at ( 205 720-****

Arlo - My camera can you call me at ( 205 720-****
Arlo - My camera can you call me at ( 205 720-**** - Image 2
I can't charge to battery for my camera. I need a a new charger to plug the camera to use it. The charger know good a need some new one. Can you call me a (205)720-**** to assist me on get the matter taken care of.I being having problems charging my camera for a while.I have to 2 camera do you all have camera that don't have to plug up to charge. My name is Deahedren Beard email maineb3939@***.com.
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Cons:
  • Now long battery long

Preferred solution: New charger n

User's recommendation: They charge for my camera, do not work

Jesus G Blr

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Verified Buyer
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I paid $400 one time fee and I'm getting recordings now

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Arlo - I paid $400 one time fee and I'm getting recordings now
I was told if I paid a $400 one time fee I would not have to pay any more. after some months I was told my free trial was over and now I cant get in contact with nobody so I am out of pocket $400. I was coned.
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Loss:
$700
Cons:
  • Can i get a live person to help with customer service

Preferred solution: Full refund

User's recommendation: Don’t buy this product

Edward W Emq

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Verified Reviewer

Refund

Arlo - Refund
I purchased something by mistake would like a refund wasnt trying to order this item it has been approved and I would like a fund for this purchase i would really appreciate it and thanks for hearing my response to this request for my actions of this purchase sooty for any convenience
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Loss:
$155
Pros:
  • Great cameras when you can access them
Cons:
  • Charging the cameras

Preferred solution: Full refund

Roland B Iay

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Verified Reviewer

Arlo go wont scan qr code

Arlo go wont scan qr code
Arlo go, wont scan qr code, but scar resrt code, after that arlo app dond find cameras, i try everithing i have 5 cameras with all the same.
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Loss:
$1000
Pros:
  • Arlo go

Preferred solution: I want yo fix my arlo go 5 cameras

Resolved
Scott C Ecy

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Verified Buyer
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Verified Reviewer

Resolved: Your cameras are faulty and would like them replaced

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Arlo - Your cameras are faulty and would like them replaced
Updated by user Feb 12, 2024

Company fixed the issue and I have been provided with apology. I told them about the faulty cameras and how problematic they've been since purchased.

And without a problem or any resistance whatsoever, they replaced them with the foreknowledge that if they fail again, they will be refunding me. I have received the new cameras and will be installing them soon.

Original review Feb 03, 2024
Your cameras have been problematic since purchased. I am very disappointed in the product and would like to discuss options with a MANAGER to resolve this issue. Please contact me at the number below at your first available. Though they fall outside of the warrantee, I still want them replaced because their longevity was awful! They did not hold a charge as was boasted by the company after the first several months. I was constantly charging them, one of them every month. This was a bad purchase for us at $370.00 and I hope to see it resolve amicably. Thank you, Scott Cowen 678-235-****
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Loss:
$370
Pros:
  • Easy set up
Cons:
  • Cant speak to rep unless you bought a plan with them smh

Preferred solution: I would like the cameras replaced with cameras that aren't defective

User's recommendation: Their product is garbage. But I'm waiting to see if they will stand buy their product and replace it. If not, my message goes out to thousands!

Mary W Dak

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Verified Reviewer

Because I been having problems for months & can’t get anything help but yall taking my money out of my account

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Arlo - Because I been having problems for months & can’t get anything help but yall taking my...
Arlo - Because I been having problems for months & can’t get anything help but yall... - Image 2
Have problems with to of my cameras wont do anything.mess up the money you pay for the cameras but when its time to speak with someone about it you cant AngryAngry
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User's recommendation: WONT DO RECORD WONT DO ANYTHING….

Anonymous
map-marker Saint Augustine, Florida

My camera is not charging

Arlo - My camera is not charging
I am very upset that your rep stated my camera was not working because my plan was not updated He charged me 149.99 to update the plan and the camera still did not work He said he would reimburse me the 149.99 over three weeks ago and he never did He then charged me another 205.00 for another plan update and I still have the same issue. I visited your website only to find out I did not have to have a plan for my camera to work This is total dishonesty and in my opinion its robbery
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Marian S Zuj

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Verified Buyer
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Verified Reviewer

Arlo lights and light bridge inoperable with new arlo app

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Arlo lights and light bridge inoperable with new arlo app
Updated by user Feb 04, 2024

Got two calls over two months with promises to call with a resolution in a couple of days. Resikuti9n calls never came….they have illegally and irresponsibly bricked devices that were not at end of life to try to force spnsumers to buy new products that require...

Updated by user Jan 29, 2024

Three calls, lots of we are sorry, but no solution

Original review Jan 29, 2024
I have several cameras and lights and was happily using them for years, without subscription.once I purchased newer products to add to the system and updated my app AND started paying a monthly subscription when they made it almost impossible not to, the lights no longer worked. When I contacted customer service I was told they are aware of the problem and I should downgrade to the old app.explaining to them that I cant as my system with the newer products required the upgrade.then I was told: Im so sorry, our engineers are working on the problem.

When I explain that its been almost a year that the engineers are working on an app that should never have been released if it did not support products, I get another Im sorry, someone will be back to you shortly.
Simple corporate greed bricked products that are not even at their official end of life.

I asked for either a refund or replacement for lights they made inoperable and they promised me an answer in two days.I'm still waiting weeks later.
Class action is the only way to wake this corporate giant. They sell hardware then disconnect it from their system making them expensive bricksbesides promising their customers that we will always have access without subscriptionshame shame
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Loss:
$127
Pros:
  • Lights and camera used to work well
Cons:
  • Arlo wants to take your money for nothing
  • Corporate greed took over
  • App renders system useless

Preferred solution: Full refund

User's recommendation: Stay away from arlo as they treat their consumers as expendable

Melissa M Jir

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Verified Reviewer

Cancellation of Service

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I don't know why you make it so difficult to contact you, but I'll try this way. Please cancel my Arlo subscription. My cameras have been inoperable for several months and I only have the doorbell working (and that has also recently died). I am being deducted $13.83 per month, and I wish to stop any further deductions from occurring. Thank you for your anticipated assistance.
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Pros:
  • Good product
Cons:
  • Customer service contact information is hard to find

User's recommendation: Good Product but beware of the lack of Customer Service

Resolved
Randall S Jjv

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Verified Reviewer
| map-marker Cape Coral, Florida

Resolved: Charge to my card

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Updated by user Mar 12, 2024

Company fixed the issue and I have been provided with apology. Do not remember.

I just know when it comes to trying to talk with an human being. It’s impossible.

Original review Feb 26, 2024
I have not made any purchase recently from you I have over six phone numbers and none of them will answer the phone. There system is set up to not to talk to the customers that made them. I guess they no longer want or need any customers anymore
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User's recommendation: Stay away

Eric G Zcg

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Verified Reviewer

Questions

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Why are you trying to draft my credit card when I paid for the camera products out right from Best Buy. I have no plans with yall.
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Preferred solution: I bought your product and I didn’t buy any of your plans.

User's recommendation: Not very good from me

Jose C Qys

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Verified Reviewer

Terrible customer service

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Each time I tried to call to contact a live representative. A refers back to my Arlo account. We have the web. They been billing my account for the last three months although Ive canceled the subscription over three months ago. At this point, Ive got my financial institution involved however the Graphic my account again This month of March
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Loss:
$100
Pros:
  • Camera works great when it works
Cons:
  • Customer care or lack of

Preferred solution: Full refund

User's recommendation: Buyer beware

Clark T Jbl

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Verified Reviewer

No customer service at all.

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No way to speak to a live human being that can assist with an issue. AI sent me to a site that would charge me one dollar for assistance, the actual charge is 56.00? Why would I pay for assistance?
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Pros:
  • Good camera features
Cons:
  • No support if there are issues

Preferred solution: Help with camera issues♀️

User's recommendation: Just do not do business with this company, find another company that values its customers.

Gilberto G Scd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I can’t get the 6 cámaras to detect motion

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Arlo - I can’t get the 6 cámaras to detect motion
I installed all six cameras and adjusted activity range , sensor to 100 and restarted all cameras . And still nothing. , the cameras do not offer all angle view
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Preferred solution: The service I paid for

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