Arlo Reviews and Complaints
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Issues
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20
Total
reviews
$4.7K
Claimed
losses
$588
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2.4K
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What was your experience with Arlo?
Customers don't like
- Product quality
- Customer service
- Arlo camera
Customers like
- Cameras
- Ease of installation
1) Geofencing routinely disarms security even when the app shows I am away. 2) The app randomly requires me to enter my ID and password, even with fingerprint enabled. The app does not notify me when it needs my password, but it disarms security until I enter it. 3)...
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I didn't like
- Can not trust a company that does not disclose system failures
Arlo - Good product, bad app
The app has been offline off & on for several days. Devices work - alerts go off but not able to view or change anything on the app. Frustrating.
Dealing with Netgear has been one of the most exasperating technical support experiences of my life. I have been through multiple support tickets and they refuse to stand behind their product. I purchased the 3 camera Arlo system with a 2 camera add-on package in July...
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Arlo Customer Support needs a lot of work. After holding for 20 minutes the initial person who answers the phone can never assist you. They want to put you into a different department for more phone hold time. I've needed to contact customer support four times in a...
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I didn't like
- Customer support
Well in the FIVE days I have owned this system. It has unsynced for whatever reason, the ENTIRE System has gone down and the batteries are Dead! I called Customer Service - Jackie was worthless. Told them I wanted to speak with a manager - NO CALL BACK! (408-638-3750)...
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Product
I purchased three Arlo cams from Amazon. All three worked flawlessly for over a year. Recently, all three failed at once...message on line keep repeating ...wrong password or e-mail incorrect. Have never changed password or E-mail on this application so I contacted...
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I own two systems. Arlo and Arlo Pro. I had an issue with the Arlo VM3030 cameras where they would constantly go into record even when no motion was detected. I contacted customer service. They provided some trouble shooting options to confirm a bad camera. I informed...
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Jam 20, 2018: The base station stopped working. No lights, nothing. I looked up troubleshooting and tried everything, but the unit was dead. I called their customer support on Jan 21, hoping to get a replacement. The customer service agent went through the...
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Product
I didn't like
- Customer service
Purchased Arlo on Black Friday One of the cameras is always red one of the others is red intermittently. Contacted the arlo support team multiple times and they still haven’t sent me a new camera. they want to me to give them my credit card info over the phone and...
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Similar to Arlo
Went out of town and all 5 cameras started showing off line. Called customer service and told me nothing can be done remotely..what is the point of paying so much money for something that if you are away you cannot troubleshoot.. I would have expected that the fact I...
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same thing is happening to me. They change your password and they send you to some guy in india that takes over your computer without your knowledge and inserts a virus.