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Contact Arlo Customer Service

Arlo Phone Numbers and Emails

Toll-Free Number:

  • (866) 703-7170
Call customer service
Send Message

Customer Service:

  • (408) 638-3750

Business Customer Service:

  • (408) 824-7000

Arlo Emails:

Accessibility
Customer Service
Investors/ Franchising
Legal
Copyright Infringement Inquiries, MAP Policy, Privacy Inquiries, Trademark Inquiries
Media
Press Inquiries
Sales/ Reservations
security@arlo.com
Product Security Team
Is this your business?
More phone numbers and emails Less phone numbers and emails

Arlo FAQs

Most Popular Number:

(866) 703-7170
Total calls: 23 782 Issues resolved: 309 Last call: Feb 13, 2025
author avatar
PissedConsumer Reporter

While Arlo customer service every day receives technical requests connected with after-sales service, the company provides a convenient troubleshooting section on the website. After going through this help center, most problems can be fixed. But if you do not find an answer, you can call Arlo customer service phone to get your concern resolved.

Dial (866) 703-7170 – the toll-free number, and remember that escalation to live agent support is available 7 days a week from 6 am to 6 pm PST. Another Arlo customer service number is (408) 638-3750. It offers a voice menu that directs you to the correct solutions. Keep in mind, that phone support is included with any subscription, and free for the first 90 days after any Arlo purchase.

As the vast of reviewers mention, it is not the easiest task to speak with a live person at Arlo. The company offers a variety of contact methods for the qualified satisfaction of its users. Arlo customer service chat is one of them. By starting the chat, you select sub-items in the chat tips, as if taking a survey. And, if a solution has not been found, you can initiate communication with a representative during working hours. Arlo support chat is available Monday - Friday, 9 am - 5 pm.

Also, you can use the company’s social media for communication with a live person. By commenting on a social media post, you will get a response from the person in charge of customer service.

According to Arlo customer service representatives, they appreciate your feedback on social media, on Arlo Community Page, or on review sites. It helps the company to get improve its services and attract new clients. But if you don’t want to share your experience with the general public, please try one of the several Arlo email addresses below.

Write a message to the Arlo customer service department at customerservice@arlo.com,
security@arlo.com for the Product Security Team, or use northamericasales@arlo.com for Sales issues. If your issue is concerned with legal inquiry, chose the necessary one from the list: legal@arlo.com, privacy@arlo.com, copyright@arlo.com, etc.

The Arlo subscription cancellation process requires a few steps. Log in to your account at my.arlo.com, go to “Settings,” and find the Subscription section. Click the Cancel Subscription button and follow the instructions to confirm your decision.

To talk through your Arlo camera, open the Arlo Secure App on your mobile device or log in to your account at www.arlo.com. Select the camera feed you want to use and tap the microphone icon at the bottom. Press and hold the microphone icon to speak (for push-to-talk mode), or tap it once (for full-duplex mode) to start a conversation. Make sure your device has a working microphone and that the Arlo app has permission to use it.

To reset your Arlo camera using the Arlo Secure App, log in to your account and select the My Devices tab in the Settings section. Choose the camera you want to reset and tap the Remove Device button to confirm. Go back to the Devices page, tap “Add New Device,” select your Arlo device and model, and follow the prompts to reconnect your camera to your Wi-Fi network, Base Station, or SmartHub.

Arlo Technologies, Inc. is a publicly-traded company on the New York Stock Exchange under the ticker symbol “ARLO.” It was originally a part of Netgear but became an independent company in 2018. Netgear still retains a significant ownership stake in Arlo. The largest individual shareholder is Matthew Blake McRae, the CEO of Arlo Technologies.

To delete your account, log in on the Arlo website or through the Arlo Secure App. Go to the Settings page and click the Privacy Center link. Select the Delete Arlo Account option and follow the instructions to confirm the deletion. Before deleting your account, ensure you cancel any active Arlo subscriptions.

Arlo’s return policy allows you to return products purchased from their website within 30 days from the date of shipment. You need to contact Arlo’s Customer Support to initiate the return and obtain a Return Material Authorization (RMA) number. Note that the returned product must be in unused condition and in its original packaging. Once the return is received and processed, a refund will be issued to the original payment method within 5-10 business days.

Arlo Technologies, Inc. is an independent company that was a part of Netgear. In 2018, Netgear spun off Arlo as a separate public company, but Netgear retained majority control after the initial public offering (IPO). The Arlo headquarters address is Arlo Technologies, Inc., 2200 Faraday Ave., Carlsbad, California 92008, United States.

Arlo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Arlo Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Arlo is 8667037170. 61% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 31% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Arlo may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Arlo Website:

Arlo Help Center:

Corporate Office Address:

Arlo Technologies, Inc.
2200 Faraday Ave.
Carlsbad, California 92008
United States

Other Info (opening hours):

7 days a week from 6 am to 6 pm Pacific


Other Locations:

3030 Orchard Parkway

San Jose, CA 95134


15495 Sand Canyon, Ste 175

Irvine, CA 92618


10760 Shellbridge Way

Richmond, BC V6X, CA

More contact details

Arlo Customer Service Reviews

1.2 / 5
Bad
Jamani Xiq
Worst customer service ever
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Ive had a Arlo account for over 10 years. I got a message to update my credit card information which I did for some reason they cut off my account now Im trying to get a hold of them to find out why Ive called their five different times now.

Read full review
Sandra W Gmc
Billing
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My bill has been increased with no prior notification. I can't get through to speak with an agent. Terrible customer service.

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Dashawna Ery
My camera is less than a year old. It quit working few tiles due to battery discharge. Still under warranty, but don’t expect any help if you have a problem. You are basically throwing your money away

No customer service available. The online help is unworkable either. I spent few hours going through the maze to get help but no luck

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Lita Gdk
Hard to understand
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

When I called, I got a representative who barely spoke English. It was so poor that I could not understand 80% of what they were saying I was transferred to another person who was told could help me and I had even more difficult time understanding him and he still does not resolve my issue, all I wanted to do was use a different credit card that was on my Apple account. They made it more difficult than it needed to be if it wasnt for the fact that I had already purchased the cameras I wouldve returned them and went with a different company.

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How Good is Arlo's Customer Service?

Denna Lmw
Denna Lmw
Feels Disappointed | Feb 07, 2025

Terrible

Read full quote
Tywana Scc
Tywana Scc
Feels Disappointed | Feb 03, 2025

Arlo sucks

Read full quote
Tylon Gek
Tylon Gek
Feels Disappointed | Jan 24, 2025

I never got a hold of anyone or do I have a phone number to call to actually speak to a live agent not sure what to do. I have a payment coming up in February. I think I'm going to cancel it.

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Jacqueline J Yby
Jacqueline J Yby
Feels Disappointed | Jan 19, 2025

Awful customer support,tried 3 times no response

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Coralee Xrq
Coralee Xrq
Feels Disappointed | Jan 17, 2025

Terrible and useless. I have a fairly new, over $1000, security camera system that is unusable due to technical issues.

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Denise Gbs
Denise Gbs
Feels Disappointed | Jan 07, 2025

Wrong dept.tried to leave message, no luck.

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Summary of Arlo Customer Service Calls

39K TOTAL
CALLS
01:17 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Arlo?

Product/ Service Question:

  • “Buying new system”
  • “Buying”
  • “Problem with subscription”

Request for Information Question:

  • “Speak to a agent”
  • “How to share member”
  • “Help with my cameras”

Account Question:

  • “Account being charged for an upgrade I do not want.”
  • “I have no subscription with them and they are billing me $13.81 a month”
  • “Sign in problem”

Payments and Charges Question:

  • “I paid my plan it’s sayin inactive”
  • “They went up on my bill.”
  • “Bill increased from 13.80 to 31.24”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Need to cancel been being charged since hurricane but not using no power”
  • “Want to cancel subscription,”

Staff Question:

  • “Unable to reach customer service by phone”
  • “Customer service”
  • “Service plan”

Website/ Application Question:

  • “My app its not working”
  • “After creating a new app by arlo,my motion detection stopped working”
  • “Can't install my new cameras”

Return/ Replace Question:

  • “Why you change my plan whit out my concen”
  • “Returning a photo be call”
  • “Change payment number and Email”

Shipping and Delivery Question:

  • “Can’t get answer on tracking number”
  • “I can’t get the time zones to change”
  • “Can’t get the cover off the Arlo doorbell so I can change the Internet provider?”

Cards Question:

  • “Why my card keeps saying every time payment needs to be made yall tell bank it’s fraud”
  • “Someone used my card”
  • “Making a police report on card being used”

Refund Question:

  • “Refund”
  • “Need to be refunded”
  • “I haven’t received my refund yet ?”

Employment Question:

  • “Your A I is not getting the job done”
  • “Can't commect camera or job”
  • “Trying to hardwire our doorbell - we are missing—the power kit - so the electrician could not finish the job. Not being able to talk with a live person is a real impediment to your service. I plan on switching over to Ring - as soon as possible.”

Other Question:

  • “Camera”
  • “Base starion”
  • “Buy”

Compare Arlo Customer Service To

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