Contact Arlo Customer Service
Arlo Phone Numbers and Emails
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Arlo Emails:
Arlo FAQs
Contact Information
Arlo Website:
Arlo Help Center:
Corporate Office Address:
Other Info (opening hours):
7 days a week from 6 am to 6 pm Pacific
Other Locations:
3030 Orchard Parkway
San Jose, CA 95134
15495 Sand Canyon, Ste 175
Irvine, CA 92618
10760 Shellbridge Way
Richmond, BC V6X, CA
Arlo Customer Service Reviews
Never resolved problem. He would not let me cancel arlo. I am going to contact credit card company stop payment..
Overall the experience has been horrible. I have been a customer for over 10 years and circa 2019 I got more cameras and because I had >5 was required to get a subscription, which I decided to do because it was about $13 but promised the ability to speak to a human CS rep if needed.
But I was always routed to a bot and the problems I had did not fit neatly into their boxes so I never could get an answer or a human rep. All links led to circular links or a disconnect. Messages left by email were answered with posted solutions that I had already tried and did not work. Then in 2024 I was constantly barraged to "upgrade, which I did not want to do.
Then I accidentally hit the button for the upgrade and it was a nighmare: The photos that used to be 1"x2" then became 1/2"X1" and difficult for me (a person with glaucoma) to see. They added a widget which I still don't understand. The entire operation that used to be simple changed to become difficult. I called Arlo back within 2 hours of this change and asked to go back to the previous simple format as I did not need their fancy additions.
I am not a techie. I want SIMPLICITY not more and more neat features. But Arlo refused to take it back even though it had only been 2 or 3 hours. I was told that they COULD NOT do it because all future programs would be the new format.
BUT LAST WEEK MY FRIEND GOT 5 ARLO CAMERAS AND THE SET UP WAS ON THE OLD FORMAT THAT THEY REFUSED TO GIVE BACK TO ME.
ARLO needs to:
1. Make CS real with NATIVE ENGLISH SPEAKERS.
2. STOP HIDING PHONE NUMBERS that take you to people who know something and are NOT reading algorhythms.
3. Stop making use of the app more complex and think about the fact that most customers want SIMPLICITY.
Your task is to serve the needs and desires of the CUSTOMERS NOT YOURSELF. CONSIDER PEOPLE WHO HAVE VISUAL IMPAIRMENTS and difficulty seeing mini micro photos. Why are you exempt from assisting the visually disabled?
4. Offer us the ability to get people who can come on site to help if needed even when we are willing to pay for it.
ARLO USED TO BE GOOD WHEN I FIRST USED THEM CIRCA 2014 BUT WHOEVER HAS DECIDED TO DO AWAY WITH PERSONAL CS AND TURN CS OVER TO BOTS AND ADD COMPLEXITY NEEDS TO BE FIRED.
READ THE REVIEWS!!! READ HOW MANY PEOPLE HAVE TRASHED THEIR ARLO CAMERAS TO MOVE TO RING OR SOMETHING ELSE.
Taking money out of my checking for a closed account don't use arpoor customer servicestay awaystay away. Poor servicedont use this company
How Good is Arlo's Customer Service?
Summary of Arlo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Arlo?
Product/ Service Question:
- “Arlo no working”
- “Tech”
- “Purchase key”
Request for Information Question:
- “To talk with a real person”
- “Need help”
- “Discuss the bill”
Account Question:
- “No acces to account”
- “I can login. Doesn’t recognize ny device”
- “Email and account hacked”
Payments and Charges Question:
- “Undated my credit card information”
- “Billing”
- “My bill is supposed to be 12.99 a month and now they’re charging me 19 I need to talk to somebody”
Activation/ Cancellation Question:
- “Cancel”
- “Cancel service”
- “Cancelled service still being charged”
Staff Question:
- “Discontinued service”
- “Monitoring service”
- “Customer service”
Website/ Application Question:
- “App not working”
- “App not running properly”
- “Installing camera problem”
Return/ Replace Question:
- “Returned order”
- “Need to change email on account”
- “Need to change my card info”
Shipping and Delivery Question:
- “Outdoor camera say don't get them wet”
- “I sent order back have not got my credit back on my card”
- “To get the plan for my cameras”
Cards Question:
- “Took to much money off my card”
- “Why my card keeps saying every time payment needs to be made yall tell bank it’s fraud”
- “Someone used my card”
Refund Question:
- “Refund”
- “Need to be refunded”
- “I haven’t received my refund yet ?”
Employment Question:
- “Your A I is not getting the job done”
- “Can't commect camera or job”
- “Trying to hardwire our doorbell - we are missing—the power kit - so the electrician could not finish the job. Not being able to talk with a live person is a real impediment to your service. I plan on switching over to Ring - as soon as possible.”
Other Question:
- “Advisor”
- “Talk to somebody”
- “Indoor camera not recording”
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