Arlo
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
Preferred solution: Full refund
User's recommendation: No please no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vero Beach, FloridaLocked out of arlo account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Queens, New YorkBeen paying arlo directly from my account and getting no results for the problem I am experiencing
User's recommendation: Don't purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to speak with a real person not listen to a prerecorded message!
Preferred solution: A conversation with a real person
User's recommendation: My cameras worked great for awhile but unable to contact customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not spoken with anyone to answer my questions and I am trying to buy products as well.
- No one to help resolve a situation
Preferred solution: I already wrote this - 1. A connector for 1 camera to the house outside. 2. A 5th camera 3. A motion sensor light if you have them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeedhelp I cannot help with arlo nobody will answer phone
Preferred solution: I would like to fix it
Price increase
- No human to talk with
Preferred solution: Price increase was not explained
User's recommendation: Don’t use them….you cannot talk with a human..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCrap customer service
Preferred solution: Full refund
Former subscriber
- Cheap cameras and easy to set up
- Low quality products
- No way to contact live person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCamera not working
Preferred solution: Another camera
User's recommendation: Do not buy
Lousy customer support, refuse to provide a phone number so that I can reactivate my arlo account after moving.
- I have them
- 0 customer support
Preferred solution: A human on the phone to reactivate my cameras/ account.
User's recommendation: Buy something else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oregon City, OregonNo response from company
The Arlo Pro 2's I purchased stopped working. They would charge and as soon as they disconnected from the charger, they would stop working.
I was hoping to obtain replacement batteries, or replacement devices, or speak to someone in tech support. However, no such luck. I kept running into stone walls. It is hard to imagine any company placing a deaf ear on their customers, however, I guess that is what you are willing to do.
Are you not owned by Netgear? If I receive no response from you to this correspondence, I will be sharing with all via social media what an unresponsive and extremely poor corporate citizen Arlo really is.
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Haven, ConnecticutCan’t reach anyone
Not seeing everything in certain can't talk to anyone in customer service and the camera is not picking up very well at all areas
User's recommendation: Most companies have a customer service you can call and speak with someone that's what I'll be looking for and what I was looking for
Did not get to talk to anyone from Arlo
Preferred solution: Help solving my issue
User's recommendation: Don’t waste your time unless you want to pay for help
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