Arlo
Reviews and Complaints

Trying to get the video upright with no help from the support, only chat. They do not provide a phone number. The hardware is glitchy and the software is bad.

I need someone to call me now. My phone number is +125********.

Call me now! It's about the update to Arlo and I don't have any files to upload.

I need a battery. Battery life was supposed to be 2 years from the purchase date and it definitely didnt last that long

Arlo did not fully disclose what the actual cost of the upgrade would be. Call me at +125******** now.

I paid for basic service need to get connected and tell me what type of device i have outside wired to front and back porch. Cannot get connected lite is red

We upgraded a new cameras and it is not allowing us to access the data that the camera is taking

We used our last Arlo cameras for several years and were very happy with the information.

We want to continue using our cameras, but we do not need a plan at this time

My doorbell Arlo camera stop working few days ago. I charged battery and paired it.

Worked for few days and stopped again. Need help.

I need to talk to billing to update my credit card. To pay my bill that is due send me a bill in the mail. And I will send a check i gave up my card it has been comprised.

Good morning, I only have one camera that works. Most of the time it's off-line. So I can't pay more money, I'm considering cancelation.

I spoke with a woman who could not rebill me for my monthly Arlo fee. I told her it was an issue with my bank who apologized & all Arlo had to do is rebill me and it would go through.

Well after she kept telling me to put in a new credit card which I did not as the old one has zero issues she wouldnt listen. There was a language barrier also. I finally hung up after 30 mins as I was getting no where.

So it looks like I will be billed in January for 2 mos which is fine but I am not getting alerted if anyone comes in my driveway or up my walkway. URGH!

I want to upgrade with annual billing, unable to do on here and no luck trying to talk to someone, your call in customer service is terrible and no luck trying to upgrade on my phone, please call 603 543 ****

My email Dick@***.com

Please and thank you.

Won't connect to my internet. Why? I have the right internet and I'm 6 ft away when trying to install the camera to my phone, but it will not go.

Make it easier to talk to a live person that is informed about your products and can make the purchase experience effortless.

They are extremely difficult to deal with. Terrible customer service Its almost impossible to reach customer service and good luck trying to cancel your service plan

Been trying to buy the basic plan for a week, hours on phone without results trying to speak to and understand people with horrible English. Sorry I ever bought these cameras.

Customer service makes everything impossible to achieve, waste of time and money!!! Would not recommend this company to anyone.