Product: Arlo Security System Clear all filters (13 of 13 reviews match)
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Arlo - Junk, Poor Customer Service.
Well in the FIVE days I have owned this system.It has unsynced for whatever reason, the ENTIRE System has gone down and the batteries are Dead! I called Customer Service - Jackie was worthless. Told them I wanted to speak with a manager - NO CALL BACK! (408-638-3750) I...
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Product
Arlo Security System
#1206391
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I purchased three Arlo cams from Amazon. All three worked flawlessly for over a year. Recently, all three failed at once...message on line keep repeating ...wrong password or e-mail incorrect. Have never changed password or E-mail on this application so I contacted...
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Anonymous
Anonymous

same thing is happening to me. They change your password and they send you to some guy in india that takes over your computer without your knowledge and inserts a virus.

Product
Arlo Security System
I liked
  • Cameras
I didn't like
  • Scam
#1203933
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Netgear - Very disappointed

Purchased the Arlo system with 4 cameras. At first everything worked ok. Suddenly the cameras were always offline and we were replacing the batteries within days of putting in new ones. The cameras even say the batteries need replacing when we just inserted new ones. We are so very disappointed in the performance of the Arlo cameras and out of well over $300
Product
Arlo Security System
#1182708
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Purchased Arlo on Black Friday One of the cameras is always red one of the others is red intermittently. Contacted the arlo support team multiple times and they still haven’t sent me a new camera. they want to me to give them my credit card info over the phone and...
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1.5
Product
Arlo Security System
#1170971
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I cant even log in.Get a error message on my phone and computer authentication is currently not available. Very upsetting. Guy runs threw my yard and I cant access the footage. Cops come and want to see the cameras footage and I cant even log in. For 1100.00 dollars I...
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1.8
Product
Arlo Security System
I didn't like
  • Not as advertised
#1136756
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I thought I had done my homework when I was bamboozled by the awesome looking Arlo products and sales pitches. They certainly did their job convincing me that the product I was investing several hundred dollars in was the best choice; hardly not!! If only I had went to...
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1.5
Product
Arlo Security System
#1134142
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I purchased the Arlo System and shortly after the warranty ended the camera stopped working. I called customer service and they told me to switch the brand of batteries and that would resolve the problem. WHAT??? I then escalated the call to the corporate office and...
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1.0
Product
Arlo Security System
I didn't like
  • Arlo camera
  • Customer service
  • Product quality
#1098302
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Arlo - Always disconnecting from base

Ever since the last update my cameras keep disconnecting from base! Get your s... together on these please. Spent way too much money for this all the time as I'm not home to fix the problem every day!!!!!
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Arlo Security System
#1087415
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Bought a Netgear Arlo Smart Home Indoor/Outdoor Wireless High-Definition IP Security Cameras, White/Black, 2/Pack From these guys they told me it was a return,and everything was there and all reset they lied too me ,the customer who bought it registered it and the...
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Anonymous
Anonymous

So don't buy a return?

Anonymous
Anonymous

If it was within their return policy why didn't you return or exchange it? Seems that would have been the smart thing to do instead of pitching a fit. Lol

1.0
Port Alberni, British Columbia
Product
Arlo Security System
I didn't like
  • Garbage
#1059038
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Instead of taking the VMS3530 product out of the market, knowing it had many flaws and complaints, Netgear kept selling it in stores like Fry's.In addition instead of fixing the known issues, such as firmware leak, which is reducing the battery life, Netgear put in a...
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2.3
Product
Arlo Security System
I didn't like
  • Did not like their lack of product discloser
#985401
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