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1.0

I also purchased this system from QVC

The system has run ok so far I have had it one year however, my credit card was denied at my renewal date.

My credit card is current the card has not expired the security code is correct and all my attempts to re-enter information or add a new card will not be accepted. There is absolutely no Customer support or a phone number you can call to talk to a live person. I have Googled searched with no leads. I attempted the community support link but that did lead anywhere useful. I found a supposed "Live chat" site however after 10-15 minutes of typing and getting messages that my messages had been delivered and read. I got absolutely no written response. I even had a crazy thought about purchasing another camera but I could not get anyone in customer support to talk to even to sell me one.

Please, I warn you do not make the same mistake that I did.

No not buy this product, save your money they take your money have you sign on to a year membership.

They do not have a legitimate Customer service department that can help you or want to help you. This is a big scam!!!

I did eventually find a number for technical support but it was very sketchy.

They wanted me to log on to some strange web site giving them full access to my computer. I told the guy who did not seem to understand English well, that I wanted someone in the billing department or a phone number where I could talk to a live agent in Customer service. I told him I did not understand why I needed to give them full access to my computer just to pay my renewal but the guy hung up on me.

Reason of review: Poor customer service.

Monetary Loss: $399.

Preferred solution: Let the company propose a solution.

Arlo Cons: Customer service i.

Location: Monrovia, CA, USA

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