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After 3-days and over 6-hours on the phone with Arlo tech support, I've determined that this company needs to go out of business and fast. There is literally nothing that has gone correctly with tech support.

Lost case numbers, Bad RMA links in e-mails, non-working live chat functions on webpage as well as no method of emailing tech support.

Each contact starts with a technician apologizing as they are experiencing problems.

I will never buy anything manufactured or distributed by Netgear. I now have hundreds of dollars tied up in a 6-month old camera system that would make nothing more than paperweights.

Reason of review: Poor customer service.

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This is beautiful! Not that you're having a poor time with Netgear....

but I'm having the exact same issue. It's now 6/18/2018 and they keep telling me it's a software update at their warehouse that is to blame and they've got it fixed and I'll get my new camera in 3-5 days. Yet...a month later and no new camera!

I returned my Netgear modem over this. Granted, I didn't use it anymore (AT&T Fiber ftw!), but I will never buy anything from this company again.

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