Arlo
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Arlo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arlo has 1.6 star rating based on 2234 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Arlo to a friend or colleague.
- Rating Distribution
Pros: Good camera, Good product, Wireless.
Cons: Customer service, No customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arlo has 1.6 star rating based on 2234 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Arlo to a friend or colleague.
- Rating Distribution
Pros: Good camera, Good product, Wireless.
Cons: Customer service, No customer service, Poor customer service.58% of users think that Arlo should improve its Customer Service.
69% of users say that they won't use Arlo in the future for similar services or products.Recent recommendations regarding this business are as follows: "Request you have option of gold or silver legs to match your decor", "Get a customer service phone number, not the automated robot.", "Don’t buy from Arlo", "Do not buy", "0".
Most users ask Arlo for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Arlo Reviews
"Question about product im interested in"
Hello, i have been searching for high back accent chairs for about 5 months, i finally found and fell in love with the Flaxville 2 piece upholstered tufted...
"Problem with my subcription"
Bought a subscription, arlo only allows one user at a time on the app. So when we were both gone someone had to be kicked out of the app. User's...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Arlo security system/ now follow up, u don't recognize my only Email address here
- No set up help no reply by arlo to help customers
Preferred solution: Full refund
User's recommendation: DON'T BUY ARLO SECURITY SYSTEMS
You guys suck cast even reach an actual human being to fix my problem. And you guys wanna charge us how much for live support!!!!
- Wireless camera
- Cant get help from support
Preferred solution: Full refund
User's recommendation: Don't do it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
My camera can you call me at ( 205 720-****
- Now long battery long
Preferred solution: New charger n
User's recommendation: They charge for my camera, do not work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- Great cameras when you can access them
- Charging the cameras
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Your cameras are faulty and would like them replaced
Company fixed the issue and I have been provided with apology. I told them about the faulty cameras and how problematic they've been since purchased.
And without a problem or any resistance whatsoever, they replaced them with the foreknowledge that if they fail again, they will be refunding me. I have received the new cameras and will be installing them soon.
- Easy set up
- Cant speak to rep unless you bought a plan with them smh
Preferred solution: I would like the cameras replaced with cameras that aren't defective
User's recommendation: Their product is garbage. But I'm waiting to see if they will stand buy their product and replace it. If not, my message goes out to thousands!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Arlo go wont scan qr code
- Arlo go
Preferred solution: I want yo fix my arlo go 5 cameras
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Because I been having problems for months & can’t get anything help but yall taking my money out of my account
User's recommendation: WONT DO RECORD WONT DO ANYTHING….
Saint Augustine, Florida
My camera is not charging
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Arlo lights and light bridge inoperable with new arlo app
Got two calls over two months with promises to call with a resolution in a couple of days. Resikuti9n calls never came….they have illegally and irresponsibly bricked devices that were not at end of life to try to force spnsumers to buy new products that require...
Three calls, lots of we are sorry, but no solution
When I explain that its been almost a year that the engineers are working on an app that should never have been released if it did not support products, I get another Im sorry, someone will be back to you shortly.
Simple corporate greed bricked products that are not even at their official end of life.
I asked for either a refund or replacement for lights they made inoperable and they promised me an answer in two days.I'm still waiting weeks later.
Class action is the only way to wake this corporate giant. They sell hardware then disconnect it from their system making them expensive bricksbesides promising their customers that we will always have access without subscriptionshame shame
- Lights and camera used to work well
- Corporate greed took over
- App renders system useless
- Arlo wants to take your money for nothing
Preferred solution: Full refund
User's recommendation: Stay away from arlo as they treat their consumers as expendable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Coral, Florida
Resolved: Charge to my card
Company fixed the issue and I have been provided with apology. Do not remember.
I just know when it comes to trying to talk with an human being. It’s impossible.
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I can’t get the 6 cámaras to detect motion
Preferred solution: The service I paid for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible product and service
- Many
Preferred solution: I just want to be done with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Arlo Go 2
Company fixed the issue and I have been provided with apology. Showing details pics of the issue
I have attempted to clean the contacts and recharge the camera, but they won't accept a charge any longer.
These cameras are fairly new...one sn:A9E32774D0D55
What support can you offer me to remedy the situation. These magnetic solar connections killed my cameras.
Please help.
Noah and family
- Wireless
- Solar charger traps water at the magnetic connection a corrodes
Preferred solution: REPLACEMENT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kenosha, Wisconsin
N not pair my phone and doorbell
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This company is horrible
- Show good when the work
- Not worth the headache dealing with the product and the customer service
User's recommendation: Stay away from this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
All the way around terrible.
- Cheap canera
Preferred solution: Nothing. I would rather not have to deal with this company again or their products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot update payment information
- Awful support non existant
Preferred solution: A response by a human!!!
User's recommendation: NEVER!!! Pissed
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I agree do not buy Arlo, They have the worst customer support of any technical company. Even though I have an IT degree I was only able to keep my Model # AVD-2000 doorbell camera operating only for a short period of time then lost service and couldn't reconnect this doorbell camera back.